Have questions about one of our products or services, or need support or advice for public health practice? Find out below how to contact us. For inquiries about public health issues or services in your community, contact your local public health unit.
For medical or health information, please contact your local health care provider or Health Connect Ontario at 1-866-797-0007.
For medical emergencies, call 911.
Public Health Ontario
661 University Avenue, Suite 1701
Toronto, ON M5G 1M1
480 University Avenue #300
Toronto, ON M5G 1V2
(Monday–Friday, 8:30 a.m. –4:30 p.m. EST)
Toll Free: 1-877-543-8931
(Monday–Friday, 8:30 a.m.–4:30 p.m. EST)
Laboratory Customer Service
(Monday–Friday, 7:30 a.m.–7 p.m. EST; Saturday 8 a.m. –3:45 p.m. EST)
Toll Free: 1-877-604-4567
For vaccine eligibility criteria and booking information visit the Government of Ontario's website or call the Provincial Vaccine Information Line at 1-888-999-6488 (TTY 1-866-797-0007).
For a copy of your vaccine receipt visit COVID19.ontariohealth.ca. If you were vaccinated in another country/province and have questions about updating your health records, please contact your local public health unit for more information.
For information on travelling to and from Ontario from another Canadian province visit the Government of Ontario’s website. For questions about international travel, hotel quarantine and testing visit the Government of Canada’s website, email firstname.lastname@example.org or call 1-833-784-4397 (TTY: 1-800-465-7735).
COVID-19 Test Results
If you have questions about your results, or your results are not available online, please contact the location where you were tested or your health care provider.
How to Contact Us
Monday to Friday: 7:30 a.m. to 7 p.m.
Saturday: 8 a.m. to 3:45 p.m
Toll Free: 1-877-604-4567
Incident and outbreak response
To find your local laboratory location, check out our Laboratory Contact page.
Enteric, Zoonotic and Vector-borne Diseases
Immunization, Vaccine-preventable Diseases and Vaccine Safety
Infection Prevention and Control
Learn more about the updated IPAC team.
Environmental and Occupational Health
Health Promotion, Chronic Diseases and Injury Prevention
Learn more about protection personal health information at PHO on our Privacy page.
Adapt PHO Materials
To request permission to adapt PHO materials, please fill out our Request Form.
For other inquiries such as logo requests, subscriptions to PHO publications, accessibility please contact email@example.com.
Website and Technical Issues
Read our website Frequently Asked Questions for information on website registration, login and password reset, subscriptions and online learning
For all website inquiries, please fill out our Report Technical Issues Form.For technical support with our online learning system, email firstname.lastname@example.org.
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