Frequently Asked Questions

Registration for Public Health Ontario’s Website (MyPHO)

1. Why do I need to register for the PHO website?
   While most of the content on the PHO website can be viewed without an account, some content, like online learning and some data tools do require that you register for an account for authentication and validation. We have also added a new feature called MyPHO that provides a customized experience once you’ve registered and logged in. MyPHO allows you to create a profile, see new resources suggested based on your interests, and save content you frequently access to your dashboard so it is easy to access every time you come back to the site
   
   
2. How do I register? 
   Please click the Login button in the top right corner of any page on the website to begin the registration process. You will be brought to a Login screen. Please click on the” register here” link where you will need to provide some basic information. You will receive a confirmation email from webmaster@oahpp.ca to the email address that you provide. The registration process is not complete until you click the activation link in the email.
   
   
3. I never received my confirmation email. What do I do?
   First, please check that a confirmation email from webmaster@oahpp.ca did not land in your junk mail or spam folder. If you still did not receive a confirmation email for MyPHO, you may have mistyped your email address, and your account was not created. Please register again and provide your correct email address.
   
   
4. I want to register in French but the content keeps showing in English.
   The PHO website is available in both English and French. While you can view French content by selecting the French language preference, you will need to set your language preference to French within your browser to complete the registration process in French. Please ensure that the Language preference has been set to French in your browser.

Login/Password reset

1. I forgot my password. How do I reset it? 
   If you can’t remember your password, you can reset it here. Please note that for security reasons, if you try to input your old password three or more times, the system will automatically lock you out temporarily. Please wait at least 15 minutes and then try resetting your password
   
   
2. I forgot my username. What do I do?
   Your username is the email address you registered with when you created your account. Please check your inbox, spam or junk folders for our confirmation email. If you still can’t remember the email address you registered with, please email webmaster@oahpp.ca.
   
   
3. I tried my password and now I’m locked out. What do I do?
   If you try to input your old password three or more times, the system will automatically lock you out. Please wait for 15 minutes and then try again to reset your password. When resetting your password, please do not use a password that has been used previously.
   
   Your new password must be at least 8 characters long and include:
   
   • At least 1 UPPER case letter
   • At least 1 lower case letter
   • At least 1 number (e.g. 1 2 3 4 5 6 7 8 9 0)
     
     
   Passwords cannot include part of your first name or last name.
   
   Please remember to note your new password for future use.
   
   
4. How do I update my profile information including my email address? 
   Unfortunately, the email address you registered with cannot be changed. You will need to register a new account with the new email address. Please send an email to webmaster@oahpp.ca indicating that you would like the old account deleted. You may change your first name, last name, or organization by logging into MyPHO and selecting “Edit profile” next to the salutation.

Subscriptions

1. I want to subscribe to or unsubscribe from receiving email communications from PHO. How do I do that?
   Subscriptions to PHO’s communications are managed through MyPHO. This can be accessed once you are logged in to the website by clicking on MyPHO which is the first item in the left hand navigation menu. Go to the subscriptions tab and uncheck the communication that you no longer wish to receive. Please remember to click the “save subscription preferences” button.

Technical Issues

If you have any technical issues not covered in this FAQ, please complete our Technical Issues Form and someone will respond to you within 24 hours.

1. I am trying to access something on your website on my mobile device and it’s not loading.
   While most of our content can be loaded on mobile devices, tablets and desktops, some of our more complex data tools may take longer to load or may not be optimized for a mobile view. Please try viewing on a tablet or desktop
   
   
2. I am trying to access content on your site and I am getting an access denied error message.
   Please note that some of our data tools include sensitive or private information that requires you to be authenticated by your Medical Officer of Health or their designate. If you are employed by an Ontario public health unit and you feel that you require access to this information for your job, please put in a request to webmaster@oahpp.ca and indicate which public health unit you work for and which tool you are requesting access to.
   
   
3. I am a member of a collaboration site that I can’t access.
   Please ensure that you have a registered account on our website and that the PHO owner of that site has added you as a member.  If you know the name of the PHO owner of that site, please contact them directly. Otherwise please contact webmaster@oahpp.ca

Online Learning

1. I used to access your online learning modules on your website. How do I access them now?
   We have moved to a new online learning system that is still accessed through our website. You will need to have a registered account with our website and login. You can access online learning through the quick link on our homepage, through education and events in our left hand navigation or through MyPHO. If you are experiencing technical issues with our online learning system, please contact lms@oahpp.ca

Supported Browsers

1. What are the best web browsers to use for viewing the PHO website?
   Our website is best viewed using the most current version of these web browsers: Chrome, Safari, Edge and Firefox. Internet Explorer is no longer being supported by Microsoft and is not recommended for optimal viewing of our website.
   
   
2. Can I view the PHO website on my mobile device?
   Our website is mobile friendly, with a design that is responsive for standard sized tablets and mobile phones. For optimal experience, please ensure that you are using the most current version of your mobile device’s operating system and ensure hardware is up-to-date.