Location List

Customers are encouraged to contact us for test results, to clarify specimen collection procedures or to access medical and scientific experts for advice on test requests and results interpretation. The customer service centre is located at the Toronto PHO Laboratory and supplements existing regional communication and contacts. Clients are encouraged to continue to work with staff at their local PHO Laboratory, who are the primary point of contact for outbreak notification, outreach and education.

Laboratory Customer Service

Monday to Friday: 7:30 am to 7:00 pm
Saturday: 8:00 am to 3:45 pm

Tel.: 416-235-6556

Toll Free: 1-877-604-4567

Fax: 416-235-6552


Customer Service can help you with...

  • Test results
  • Speciman collection clarification
  • Advice on test requests or test information
  • Updating your contact information
  • Apply for autofaxing

After Hours Emergencies

Contact the PHO Laboratory Duty Officer: 416-605-3113 or your local PHO Laboratory.

PHO Laboratory Locations


Tel.: 905-385-5379

Toll Free: 1-866-282-7376

Fax: 905 385-0083

Location: 250 Fennell Avenue West, Hamilton, ON L8N 3R5

Delivery Instructions: Instructions for Hamilton

Mailing Address: P.O. Box 2100, Hamilton, ON L8N 3R5

Tel.: 613-548-6630

Toll Free: 1-855-546-4745

Fax: 613-547-1185

Location: 181 Barrie Street, Kingston, ON K7L 3K2

Mailing Address: P.O. Box 240, Kingston, ON K7L 4V8

Tel.: 519-455-9310

Toll Free: 1-877-204-2666

Fax: 519-455-3363

Location: 5th Floor, 850 Highbury Avenue, London, ON N5Y 1A4

Mailing Address: Same as location

Tel.: 705-325-7449

Toll Free: 1-877-611-6998

Fax: 705-329-6001

Location: 750 Memorial Avenue, Orillia, ON L3V 6K5

Mailing Address: P.O. Box 600, Orillia, ON L3V 6K5

Tel.: 613-736-6800

Fax: 613-736-6820

Location: 2380 St. Laurent Boulevard, Ottawa, ON K1G 6C4

Mailing Address: Same as location

Tel.: 705-743-6811

Fax: 705-745-1257

Location: 99 Hospital Drive, Peterborough, ON K9J 6Y8

Mailing Address: P.O. Box 265, Peterborough, ON K9J 6Y8

Tel.: 705-254-7132

Toll Free: 1-800-263-0409

Fax: 705-945-6873

Location: 160 McDougald St, Sault Ste. Marie, ON P6A 3A8

Mailing Address: Same as location

Tel.: 705 564-6917

Toll Free: 1 888 564-6917

Fax: 705 564-6918

Location: 1300, rue Paris, bureau 2, Sudbury (ON) P3E 6H3

Mailing Address: Same as location

Tel.: 807-622-6449

Fax: 807-622-5423

Location: 336 South Syndicate Avenue, Thunder Bay, ON P7E 1E3

Mailing Address: Same as location

Tel.: 705-267-6633

Toll Free: 1-888-267-7181

Fax: 705-360-2006

Location: 67 Wilson Avenue, Timmins, ON P4N 2S5

Mailing Address: Same as location

Tel.: 416-235-6556

Toll Free: 1-877-604-4567

Fax: 416-235-6552

Location: 661 University Avenue, Suite 1701, Toronto, ON M5G 1M1

Mailing Address: Same as location

Updated 8 July 2020